Refund policy

Every Team Teremoana item is printed to order just for you, so we don't offer refunds or exchanges for change of mind, including if you order the wrong size. Please check the size guide on each product before ordering.

If something's not right with your order, we'll fix it. If your item arrives faulty, misprinted or damaged in the post, or we sent the wrong item or size, we'll send you a free replacement or give you a full refund.

To make a claim, get in touch through our Contact page within 30 days of your order arriving. Include your order number and a photo of the problem. We'll get back to you within a few business days. You won't need to send the item back unless we ask.

Refunds go back to your original payment method. Your bank may take 5 to 10 business days to process it.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights, including for faults found after 30 days.